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Frequently Asked Questions
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We have recently become a subsiduary of Michael's Reno Powersports, a multi brand Motorcycle, PWC, UTV, ATV and Boat dealership featuring powersports vehicles from Ducati, Aprilia, Yamaha, Suzuki, Can-Am, Polaris, Eton, BRP in our Reno store and Honda and Kawasaki in other stores within our group which serves Reno, NV, Carson City, NV, Salt Lake City, UT and Boise, ID. If you are looking for a vehicle, give us a call 530 545 3242 or email jon@helmettown.com to see if we have what you are looking for!
What is your Shipping Policy?
All products in stock at time of the order are usually shipped within 48 hours of payment clearing whenever possible. International orders are only shipped from our Reno Warehouses so if the item is located at another warehouse, we have to ship it to Reno and then ship Internationally which can delay shipping up to a week.
Do you ship internationally?
Yes
What is your Return Policy?
We offer a refund or exchange on all of our sales. Returns should include a copy of your invoice and a note explaining why it is being returned, why it is from and if you detail of the exchange or refund. Return to:Helmettown @ Michael's Reno Powersports, 10828 So. Virginia St, Reno NV 89511
What Customer Service help do you offer?
All Customers have the right to satisfaction in their purchases and we go the extra mile to ensure this.Customers can pick up from our new location in South Reno Helmettown @ Michael's Reno Powersports, 10828 So. Virginia St, Reno NV 89511 Tel 530 545 3242 jon@helmettown.com Our dedication to customer service is very important and shows in our excellent feedback from our customers. Here is our location on Google Maps |
